TalkingPoints

All Systems Operational

About This Site

TalkingPoints is an education technology nonprofit with a mission to drive student success by using accessible technology to unlock the potential of family engagement in children’s education.
Our multilingual technology platform connects and empowers families and teachers by using human and AI-powered, two-way translated communication and personalized content. This unique approach eliminates barriers including language, time, mindsets, and capacity to foster strong family engagement in development of students’ academic success.

Uptime over the past 90 days. View historical uptime.
Web Product Operational
90 days ago
100.0 % uptime
Today
Mobile Product Operational
90 days ago
100.0 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

No incidents or maintenance related to this downtime.

Oct 23, 2025

No incidents reported today.

Oct 22, 2025

No incidents reported.

Oct 21, 2025
10/20/25 AWS Outage Impacting TalkingPoints Features
Resolved - TalkingPoints has confirmed that all functionality has returned to normal, and any overnight syncs impacted by the AWS outage were successfully completed overnight. If you have any further questions or concerns, please contact support@talkingpts.org.
Oct 21, 07:50 PDT
Monitoring - TalkingPoints continues to monitor the global AWS outage, and as of 4:40 PM EDT / 1:40 PM PDT, some SIS data has begun to sync again as portions of the AWS outage are resolved. We expect functionality to return over the next several hours, and we will confirm once the outage is fully resolved.
Oct 20, 14:29 PDT
Update - TalkingPoints continues to monitor the global AWS outage.
As of 2PM EDT / 11 AM PDT, all translation delays were resolved, and in-app translation has been functioning without disruption.

However, the AWS outage continues to impact data syncing from multiple Student Information Systems. Please note that some data in TalkingPoints may not be updated until the AWS outage is resolved.
Oct 20, 12:03 PDT
Update - TalkingPoints continues to monitor the global AWS outage, which is directly impacting multiple TalkingPoints features including translation and attendance.
Due to this outage, some messages that should have been translated have been delivered in their original language.
Oct 20, 10:27 PDT
Identified - TalkingPoints is monitoring the global AWS outage, which is directly impacting multiple TalkingPoints modules. Please note that some data in TalkingPoints may not be updated until the AWS outage is resolved.
Oct 20, 08:25 PDT
Oct 20, 2025
Oct 19, 2025

No incidents reported.

Oct 18, 2025

No incidents reported.

Oct 17, 2025

No incidents reported.

Oct 16, 2025

No incidents reported.

Oct 15, 2025
Attendance dashboard displaying incorrect stats
Resolved - This incident has been resolved.
Oct 15, 08:04 PDT
Monitoring - TalkingPoints is currently experiencing issues with analytics on the attendance dashboard. This is impacting partners who use our Attendance product only. The issue did not impact any automated attendance messages. A fix has been implemented and we are monitoring the results. Questions? Contact us at support@talkingpts.org
Oct 14, 15:18 PDT
Identified - TalkingPoints is currently experiencing issues with analytics on the attendance dashboard. This is impacting partners who use our Attendance product only. The issue did not impact any automated attendance messages. Our team has identified the issue and is working to fix issue as quickly as possible. Questions? Contact us at support@talkingpts.org
Oct 14, 12:43 PDT
Oct 14, 2025
Inconsistent teacher email notification delivery
Resolved - The issue with teacher email notification has been resolved. We want to again emphasize this issue only affected email notifications — all messaging between teachers, staff, and families continue to be delivered without disruption.

If there are any questions, please contact us at support@talkingpts.org
Oct 14, 16:07 PDT
Monitoring - A fix has been implemented for the issue affecting teacher email notifications. We want to emphasize this issue only affected email notifications — all messaging between teachers, staff, and families has continued to be delivered without disruption. There has been no impact on the ability to send or receive messages on the TalkingPoints platform.

Our team is currently monitoring the effects of this fix. If you have any questions, please reach out to us at support@talkingpts.org
Oct 13, 16:37 PDT
Identified - TalkingPoints is currently experiencing issues with teacher email notifications. We apologize for this inconvenience and assure you that our team has identified the issue. We are working to release a fix shortly. Questions? Contact us at support@talkingpts.org
Oct 13, 14:27 PDT
Oct 13, 2025
Oct 12, 2025

No incidents reported.

Oct 11, 2025
Inconsistent email notification delivery
Resolved - TalkingPoints is releasing a fix for email notifications. Email notifications for any message received since Friday, October 10th at 7pm ET/4pm PT will be delivered as part of this fix.
Questions? Contact us at support@talkingpts.org
Oct 11, 08:33 PDT
Identified - TalkingPoints is currently experiencing issues with email notifications. We apologize for this inconvenience and assure you that our team has identified the issue. We are working to release a fix shortly. Questions? Contact us at support@talkingpts.org
Oct 10, 15:52 PDT
Oct 10, 2025
Oct 9, 2025

No incidents reported.

← Incident History Powered by Atlassian Statuspage